Refund policy

Your satisfaction is our priority. If you aren't completely happy with your order, we're here to help.

Return window
You have 14 days from receiving your order to contact us and request a return or refund, in line with your statutory cancellation rights under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. We extend this to 30 days so you have time to genuinely try the product.

Return conditions
To be accepted, the returned item must be:

- In its original condition, unused and unwashed
- In its original packaging
- Accompanied by proof of purchase

Items returned that don't meet these conditions cannot be refunded.

How to return an item
Please email us first at contact@olypiana.com with your order number and the reason for the return. We'll send you the return address and instructions.

Return postage
Return postage is at the customer's expense, unless the item is faulty or we've made a mistake.

Refunds
Once we've received and checked your return, we'll refund you within 14 days to your original payment method.

Faulty items
If your item arrives damaged or faulty, email us straight away at contact@olypiana.com with photos. We'll cover the return and send you a replacement or a full refund.

Exchanges
We don't offer direct exchanges. If you'd like a different option, please return the item and place a new order.