Politique de confidentialité
Last updated: 11 July 2026
Olypiana operates this shop and website, including all information, content, features, tools, products and related services, in order to provide you, the customer, with a personalised shopping experience (the "Services"). Olypiana is a shop powered by Shopify, which enables us to provide you with the Services. This Privacy Policy describes how we collect, use and disclose your personal information when you access or use the Services, make a purchase or any other transaction, or otherwise communicate with us. Where our Terms of Service and this Privacy Policy conflict, this Privacy Policy takes precedence in relation to the collection, processing and disclosure of your personal information.
Please read this Privacy Policy carefully. By accessing and using our Services, you acknowledge that you have read this Privacy Policy and understand how your information is collected, used and disclosed as described here.
Personal information we collect or process
When we use the term "personal information", we mean information that identifies you or that can reasonably be linked to you or to another person. Personal information does not include information collected anonymously or rendered non-identifiable, such that it cannot identify you or be reasonably linked to you. We may collect or process the following categories of personal information, including inferences drawn from it, depending on how you interact with the Services, where you live, and to the extent permitted or required by applicable law:
Contact details including your name, address, billing address, delivery address, telephone number and email address.
Financial information including credit card, debit card and bank account numbers, payment card information, bank account details, transaction details, payment method, payment confirmation and other payment details.
Account information including your username, password, security questions, preferences and settings.
Transaction information including the items you view, add to your basket, add to your wishlist, purchase, return, exchange or cancel, along with your past transactions.
Your communications with us including the information you include in your communications with us, for example when you send an enquiry to customer service.
Device information including information about your device, browser or network connection, your IP address and other unique identifiers.
Usage information including information about how you interact with the Services, in particular how and when you access or engage with them.
Sources of personal information
We may collect personal information from the following sources:
Directly from you including when you create an account, access or use the Services, communicate with us, or otherwise provide us with your personal information.
Automatically through the Services including from your device when you use our products or services or access our websites, and through the use of cookies and similar technologies.
From our service providers including where we engage them to deliver certain technologies and where they collect or process your personal information on our behalf.
From our partners or other third parties.
How we use your personal information
Depending on how you interact with us or which Services you use, we may use your personal information for the following purposes:
Providing, tailoring and improving the Services. We use your personal information to provide you with the Services, including to perform our contract with you, process your payments, process your orders, remember your preferences and the items you're interested in, send you notifications relating to your account, process purchases, returns, exchanges or other transactions, create, maintain and otherwise manage your account, arrange deliveries, facilitate any returns and exchanges, allow you to post reviews, and create a personalised shopping experience, for example by recommending products related to your purchases. This may include using your personal information to tailor and improve the Services in a more relevant way.
Marketing and advertising. We use your personal information for marketing and promotional purposes, for example to send you marketing, advertising and promotional communications by email, SMS or post, and to show you online advertisements for products or services on the Services or on other websites, including based on items you have previously purchased or added to your basket, as well as your other activity on the Services.
Security and fraud prevention. We use your personal information to authenticate your account, provide a secure payment and shopping experience, detect, investigate or take action against fraudulent, unlawful, dangerous or malicious activity, protect public safety and secure our services. If you choose to use the Services and create an account, you are responsible for keeping your account credentials confidential. We strongly recommend that you do not share your username, password or any other access credentials with anyone.
Communicating with you. We use your personal information to provide you with customer service, respond to your requests, offer you effective services and maintain our business relationship with you.
Legal reasons. We use your personal information to comply with applicable law or to respond to valid legal process, including requests from law enforcement or government bodies, to investigate or take part in civil discovery proceedings, potential or ongoing disputes or other contentious proceedings, and to enforce our terms or policies, or investigate any potential breaches of them.
How we disclose personal information
In certain circumstances, we may disclose your personal information to third parties for legitimate reasons, in accordance with this Privacy Policy. These circumstances may include:
With Shopify, service providers and other third parties who provide services on our behalf (for example IT management, payment processing, data analytics, customer service, cloud storage, fulfilment and delivery).
With business and marketing partners in order to provide you with marketing services and to serve you advertising. For example, we use Shopify to support personalised advertising through third-party services, based on your online activity across different merchants and websites. Our business and marketing partners will use your information in accordance with their own privacy notices. Depending on where you live, you may have the right to ask us not to share information about you for the purpose of showing you targeted advertising and marketing content based on your online activity across different merchants and websites.
Where you instruct us, make a request or otherwise consent to the disclosure of certain information to third parties, for example to deliver products to you or through your use of social media widgets or login integrations.
With our affiliates or more generally within our group of companies.
In connection with a business transaction such as a merger or insolvency, to comply with any applicable legal obligation (including in response to subpoenas, search warrants or similar requests), to enforce applicable terms of service or policies, and to protect or defend the Services, our rights and the rights of our users or third parties.
Relationship with Shopify
The Services are hosted by Shopify, which collects and processes personal information about your access to and use of the Services in order to provide and improve them. The information you submit to the Services will be transmitted to and shared with Shopify, as well as with third parties who may be located in countries other than the one where you live, in order to provide and improve the Services. In addition, in order to protect, develop and improve our business, we use certain enhanced Shopify features that incorporate data and information from your interactions with our shop, as well as with other merchants and with Shopify. To provide these enhanced features, Shopify may use personal information collected from your interactions with our shop, with other merchants and with Shopify. In these circumstances, Shopify is the controller of your personal information, including for the purpose of responding to your requests to exercise your rights concerning the use of your personal information for these purposes. To find out more about Shopify's use of your personal information and the rights available to you, please see Shopify's Consumer Privacy Policy. Depending on where you live, you may exercise certain rights relating to your personal information through Shopify's privacy portal.
Third-party websites and links
The Services may provide links to websites or other online platforms operated by third parties. If you follow links to sites that are not affiliated with us or that we do not control, we recommend that you review their privacy and security policies as well as their other terms and conditions of use. We do not guarantee and are not responsible for the privacy or security of these sites, including the accuracy, completeness or reliability of the information found on them. Information you provide in public or semi-public spaces, including information you share on third-party social media platforms, may also be visible to other users of the Services and/or to users of those third-party platforms without restriction as to its use by us or by any third party. Our inclusion of these links does not in itself imply any endorsement of the content of these platforms, or of their owners or operators, unless otherwise stated on the Services.
Children's data
The Services are not intended for use by children, and we do not knowingly collect any personal information about children who have not reached the age of majority in your jurisdiction. If you are the parent or guardian of a child who has provided us with their personal information, you may contact us using the details set out below to request its deletion. As at the effective date of this Privacy Policy, we are not aware of "sharing" or "selling" (as those terms are defined under applicable law) personal information about anyone under the age of 16.
Security and retention of your information
Please note that no security measure is perfect or infallible, and we cannot guarantee "perfect security". In addition, any information you send us may not be secure during transmission. We recommend that you do not use insecure channels to send us sensitive or confidential information.
How long we keep your personal information depends on a number of factors, such as whether we need to retain it to manage your account, provide you with the Services, comply with our legal obligations, resolve disputes or enforce any other applicable contract or policy.
Your rights and choices
Depending on where you live, you may have some or all of the rights set out below in relation to your personal information. However, these rights are not absolute, may only apply in certain circumstances, and in some cases we may decline your request to the extent permitted by law.
Right of access / right to be informed. You may have the right to request access to the personal information we hold about you.
Right to erasure. You may have the right to request that we delete the personal information we hold about you.
Right to rectification. You may have the right to request that we correct inaccurate personal information we hold about you.
Right to data portability. You may have the right to receive a copy of the personal information we hold about you and to request that it be transferred to a third party, in certain circumstances and subject to certain exceptions.
Managing your communication preferences. We may send you promotional emails. You can opt out at any time using the unsubscribe link included in our emails. If you unsubscribe, we may still send you non-promotional emails, for example about your account or orders you have placed.
If you live in the United Kingdom or the European Economic Area, and subject to the exceptions and limitations set out in local law, you may exercise the following rights in addition to those listed above:
Objection to processing and restriction of processing. You may have the right to ask us to stop or restrict the processing of your personal information for certain purposes.
Withdrawal of consent. Where we rely on your consent to process your personal information, you have the right to withdraw that consent. If you withdraw your consent, this will not affect the lawfulness of processing based on your consent before its withdrawal.
You may exercise these rights in the places provided for that purpose on the Services, or by contacting us using the details below. To find out more about Shopify's use of your personal information and the rights you may have, including rights relating to data processed by Shopify, please see https://privacy.shopify.com.
We will not penalise you for exercising any of these rights. We may need to verify your identity before we can process your requests, to the extent provided for or permitted by applicable law. In accordance with applicable law, you may appoint an authorised agent to request the exercise of your rights on your behalf. Before accepting such a request from an agent, we will require the agent to provide proof of the authority you have given them to act on your behalf, and we may ask you to verify your identity directly with us. We will respond to your request within the timeframes set out in applicable law.
Complaints
If you wish to make a complaint about how we handle your personal information, please contact us using the details below. Depending on where you live, you may have the right to challenge our decision by contacting us using the details below, or by lodging a complaint with the relevant data protection authority in your region. In the United Kingdom, this is the Information Commissioner's Office (ICO), at ico.org.uk. For the EEA, a list of supervisory authorities responsible for data protection is available online.
International transfers
Please note that we may transfer, store and process your personal information outside the country in which you live.
If we transfer your personal information outside the European Economic Area or the United Kingdom, we will rely on recognised transfer mechanisms, such as the European Commission's standard contractual clauses or, where applicable, the UK International Data Transfer Agreement or Addendum issued by the competent UK authority, unless the data transfer is made to a country recognised as offering an adequate level of protection.
Changes to this Privacy Policy
We may update this Privacy Policy at any time, including to reflect changes to our practices or for other operational, legal or regulatory reasons. We will post the revised Privacy Policy on this website, update the "Last updated" date and provide notice in accordance with applicable law.
Contact
If you have any questions about our privacy practices or this Privacy Policy, or if you wish to exercise any of your rights, please call us on +33 6 96 89 36 68, email us at contact@olypiana.com, or write to us at:
Olypiana
For the purposes of applicable data protection law, we are the controller of your personal information.