The Olypiana Help Centre

A roller spins at high speed and sands away dead skin rather than scraping at it. A pumice stone removes a few microns per pass; this removes a layer in seconds. It only grips dead, dry skin and glides over healthy skin.

Most people see a clear difference after one five-minute session. Thick, built-up calluses may need two sessions in the first week.

Once a week is enough for most people. Hard skin forms wherever there's pressure and friction, so weekly upkeep keeps it under control.

No. There's no blade and no heat. Most people describe it as a firm buzz. It stops working the moment it reaches the living layer of skin underneath.

No. Use it on clean, dry feet only. Wet skin clogs the roller and gives noticeably worse results.

Roughly every three to six months depending on use. Two rollers come in the box, and replacements are available on the shop.

Around 90 minutes of continuous use per full charge — several weeks of normal use. It charges over USB-C.

Please speak to your GP or chiropodist first. If you have diabetes, neuropathy, poor circulation, or any open wound or infection on your feet, don't use this without professional advice.

Delivery is free on every UK order, tracked and insured.

Orders are dispatched within one working day and typically arrive in 5-6 working days.

You'll get a tracking link by email as soon as your parcel is dispatched. If it hasn't arrived within a few hours of your confirmation, check your spam folder.

Delays happen occasionally with the carrier. If your parcel hasn't moved for more than three working days, email us and we'll chase it or send a replacement.

We currently ship to the United Kingdom only.

Yes, if it hasn't been dispatched yet. Email us as quickly as you can and we'll stop it. Once it's on its way, you can still return it under our 30-day guarantee.

Email us straight away with your order number and the correct address. If the parcel hasn't been dispatched we can change it; if it has, we'll help you redirect it with the carrier.

Visa, Mastercard, American Express, Apple Pay, Google Pay and Shop Pay.

At the moment you place the order. Your bank may show it as pending for a short while before it settles.

You have 14 days to cancel under UK consumer law, and we extend that to 30 days so you can genuinely test the product. If your heels aren't noticeably smoother, email us for a full refund.

Email us with your order number and we'll send you the return address and instructions. Don't send anything back before contacting us.

Within five working days of your return arriving with us. It goes back to the payment method you used.